Junior Desktop Support Analyst
Squarepoint Capital
Role split across London and Singapore, supporting a global community of approximately 2,000 users. Rolling deadline.
Full job description
Squarepoint is looking for a Junior Desktop Support Analyst to support a global community of approximately 2000+ users in a Windows environment consisting of virtual desktops, interacting onsite and remotely with users on workstation applications, Access Management via Windows Active Directory, Remote Access assistance and hardware issues. Role Overview: deliver 24x5 on-site and remote support; participate in a rotational on-call schedule for weekend support; manage service requests and incidents within defined SLAs; provide first- and second-level support. Required Qualifications: knowledge and experience in a Microsoft environment supporting Windows 11, Office Suite including Office 365, and Azure, including SharePoint; knowledge and experience with Active Directory and Remote Access solutions; degree in Computer Science, Engineering or related field or experience.