Client Solutions Associate, London (Oct 2026)

Full job description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. Your Impact: Client Solutions Associates are core to FactSet's value proposition and important to promoting product usage and adoption and reducing client cancellations. You will build deep client relationships by developing client-focused processes and solutions, promote high user adoption by implementing product-based workflows, and ensure smooth user onboarding by providing necessary training. Associates gather intelligent product feedback and act as an advocate on behalf of the client to Product Development. What You Will Do: through one-on-one contact with clients, you will form personal relationships with leaders in the financial industry, come to understand their workflows, and develop creative ways to improve their research and analysis. Upon completion of training, you will combine an understanding of the FactSet system with knowledge of finance and technology to partner with clients to understand their business and investment processes and provide solutions using FactSet products; provide support for FactSet applications and create custom FactSet models, screens, and automated processes; plan and lead product trainings in client offices and at training seminars. Client Solutions Associates become versatile businesspeople as they expand their knowledge of the financial markets and work with multiple clients. They do not provide financial advice, nor do they perform management consulting functions. What We're Looking For: a strong interest in Finance and/or FinTech, client centric mindset, and desire to collaborate across teams. Other Experience: experience or desire to be client facing in a support role; proficiency at learning and using new technology; exceptional verbal and written communication skills; ability to build relationships and work on teams; strong analytical and problem-solving abilities; strong knowledge of Microsoft Office with Excel skills; Bachelor's Degree conferred by September of 2026. What's In It For You: the opportunity to join a growing firm with a proven track record of success for over 40 years; a 5-month long foundational training program that equips you with a strong understanding of FactSet's business and its clients, and facilitates a long-term career path with FactSet; autonomy and trust to make your mark and contribute to the success of clients; career progression planning and a focus on professional development, with dedicated time each month for online learning seminars and networking; a social community dedicated to volunteerism, intramural sports, and team-building events; business resource groups designed to cultivate an inclusive environment for all. FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications and industry-leading services for the investment and corporate communities, publicly traded (NYSE:FDS | NASDAQ:FDS) and recently added to the S&P 500 index, serving more than 170,000 users across portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors and corporate clients for over 40 years.